Beijing Railway Station ticket customer service phone number? Official National Free Phone: (4006-223-686); accepting ticket booking, Meal, refund business. Hotline: 4006-223-686 Tips: If not dial, etc., please call again, patiently waiting for the staff to answer! Telephone booking pre-sale period is 60 days, while the sale of the ticket window is the same day, and the shortage of votes, telephone booking will be your best choice for booking procedure process:! A, conducted by a designated telephone booking, must provide valid personal information book; two, the fare can only be paid by the bank, the customer must pay the fare before you can reserve tickets for customers; Third, customers pay the fare is completed later, you must contact the booking officer to verify ticketed customers; four, after ticketed check is completed, the system will be in 30 minutes, sending the corresponding ticket number and authentication code to the reserved contact; five, customers with valid travel documents and ticket number, authentication code to Train ticket window or national ticket consignment window tickets. Meal Out process: First, by specifying the phone handle, you must provide valid personal information and ticket information; two, fees only through online banking or ATM machine to pay, the customer must first pay the processing fee, to handle related business; three, after the completion of the customer to pay fees, you must contact the customer to verify the transaction costs and booking staff; four, after the cost of checking formalities completed, the system will be in within 30 minutes, sending the corresponding ticket number and authentication code to reserve on contact; five, customers with valid travel documents and ticket number, authentication code to the train station ticket window or national agency window for tickets or train tickets home delivery. Refund process: First, by specifying the phone handle, you must provide valid personal information and ticket information; two, the fare can only be returned through the banking system, the customer shall, within 90 minutes link refund, otherwise the system will automatically Cancellation refund. Third, the link required authentication code provided by the company, please enter serious patient; four, the refund is completed, please check the confirmation Special Note: 1. Please comply with company rules and systems, all users have to consult acceptance business. comply with the formalities processes. 2. Observe the General Office of the passenger railroad regulations of the electronic ticket. 3, all handled through the official website user must provide real and effective, and contact information. 4. After you have successfully issued staff electronic ticket orders, Chinese railway customer service center will provide a designated account to pay your fare. 5, you can check your boarding information at the official website according to your e-ticket issued order number. 6, customers hold valid tickets in advance to 60 minutes to the train station to take the train ticket or national consignment window tickets. 7, the customer must pay the fare within 60 minutes; then place an order or the system will freeze or cancel your booking e-ticket. 8, make payment within the valid period. Payment methods are:.. A bank counter, B.ATM transfer, C personal online banking payments. Welcome to call the customer service line, railway General Office has invested heavily to telephone booking service, in order to allow each passenger safe, fair and impartial manner by telephone booking; philosophy of "safety first, passengers first, integrity-based" business philosophy and dedication to provide customers with "Trust, Convenience, Comfort and Satisfaction" service, your satisfaction is our greatest pursuit! I wish you and your family safely and smoothly, a pleasant journey!